Coinvest Money

Coinvest Money

Financial Intelligence

Frequently Asked Questions

We're here to help. Get in touch and we'll get back to you as soon as we can

Download Complete FAQ
Companion Book

Signing Up
  • How do i Sign-Up?
  • What is the Coinvest Money Profile?
  • What do i need to open a Coinvest Money Account?
Logging In and Out
  • How do I login and log out?
  • How do I logout?
  • Does my account log me out automatically after a period of no activity?
Profile, Password & PIN Management
  • How do i deactivate my account
  • How do i set/change my PIN
  • How do I update my Mobile Number?
  • What are the different types of Coinvest Money Accounts?
  • What is my Account Number?
  • What is my Unique Reference ID?
Card Management and Ordering
  • When i swipe my Coinvest Money Card at a retailer i get an “Insufficient Funds” message. I have funds in my Digital Account. What do i do?
  • How do i get a Coinvest money card?
  • How do i activate my card?
Payments, Transactions & Fund Reversals
  • Whats methods can i use to make payments or transact? You can:
  • How do i get paid?
  • How do i deposit money into my account?
Payroll, Salaries and Stipends
  • As a business can i setup a Payroll and pay my employees using a Coinvest Money Business or Organisational Account?
  • Can I switch my salary to a Coinvest Money Account?
  • Can Coinvest assist with setting up my Taxes and other business adminisration & transaction needs?
Statements and bank letters
  • How do i view my account history?
  • How do i get a bank letter?
  • How do i keep track of my purchases i make with my debit card?
Online ShoppIng
  • Can i purchase goods online?
  • How much can i spend online?
Mobile, tablet and desktop device information
  • What if i can’t get my mobile device to work with internet banking or payment?
  • What happens if i lose my mobile device?
  • What do i need to do if i get a new phone?
Our Contacts & Locations
  • What are the Coinvest Money Contacts?
  • Where are your offices?
  • Can i collect my card at your office?
Fees and transaction limits
  • What is the account opening fee for a Coinvest Money Account (to be fully onboarded)?
  • What are the transaction and monthly fees?
  • What are the monthly transaction limits?
  • The importance of setting security questions
  • How do I Activate or Deactivate my account?
  • How do i set my security questions?